Use Case

SplitSecure for Remote Monitoring & Management (RMM)

When MSPs and their customers share control over critical infrastructure, it is important they coordinate on the management of that infrastructure. When the MSP and the customer aren’t aligned on config changes, it’s possible for them to make incompatible changes. Even in large MSPs with robust processes, this problem causes incidents on a regular basis: cost-overruns, delayed projects, outages and unplanned downtime.

SplitSecure solves this problem. It is the access management platform designed to work across multiple companies that do not share common IT infrastructure. This means that with SplitSecure, MSPs and their clients can share access to critical systems or accounts. All use of the protected resources is monitored, so both sides can have full visibility into the other’s actions, ensuring MSPs and their customers are never unaligned.

Credentials are never duplicated, never exposed, and always monitored, making it easy for the MSP and customer alike to enforce policy, monitor usage, and ensure access is always used appropriately.

SplitSecure offers MSPs the following key features:

  • Customer Control: SplitSecure allows customers to extend MSPs whatever access they require (persistently or temporarily, narrowly or broadly) without surrendering control over their credentials or secrets.
  • Coordinated Access: MSPs and customers can enable “shared visibility” into accounts and resources so both sides can see how the other is using it. This eliminates issues where one side doesn’t know what the other is doing and creates incompatible changes.
  • Policy Enforcement: Access to accounts and resources is managed by policy. Both MSPs and customers can put limitations on how shared access can be used.
  • Audit Logging: All use of SplitSecure is cryptographically guaranteed to be logged.

Finally, SplitSecure is easy to use and easy to integrate with your existing tools. No large or sophisticated cybersecurity team required – any IT person can have SplitSecure up and running in your institution in as little as half an hour.

User Experience: What A SplitSecure MSP Solution Looks Like

When an employee from either the MSP or their client opens SplitSecure, the first thing they see is a list of accounts or tools shared policy allows them to request access to. To log-in, they just click on what they want. After that, the joint access control rules are automatically enforced, including MFA and additional human-approval steps.

Technical Architecture: How SplitSecure Works

Inside your enterprise, you have secrets you protect with other secrets. You might have password managers protected by passwords, PAM platforms you need credentials to access, and so forth. No matter how many layers you add, there’s always a “last secret” protecting the entire system. That last secret is a liability to your organization, and it creates risk of theft or abuse.

SplitSecure solves this problem by offering a way to protect secrets without a persistent “last secret”. It is the foundation upon which your SSO, PAM, Vault, and PKI can securely rest.

Concept: Team-Based Access Control

SplitSecure solves the “last secret” problem by splitting secrets & credentials across a group of devices called a team. The team can use the protected secret normally, but the secret is never persisted on any device and never leaves the environment.

You can think of this like the classic requirement to launch a nuclear missile, where two users must turn their keys at the same time. Multiple SplitSecure devices collaborate to take an action with the secret, but none of them ever possess the secret.

Practical Benefits

This architecture is powerful because it offers defense in depth, cryptographic sovereignty, and infinite resolution.

Defense in Depth

Because no device in the SplitSecure team ever holds the protected secret, it is not possible for an attacker to extract the secret by compromising an employee device. Even if an attacker fully compromised the devices and user accounts of your SplitSecure IT admin, they cannot grant themselves access to protected resources.

Cryptographic Sovereignty

Enterprises using SplitSecure retain full control over their secrets at all times. They never have to allow a vendor to hold their secrets – even SplitSecure Inc has no access.

Infinite Resolution

In SplitSecure, the team “sees” how a secret is going to be used before deciding if it should grant an access request. This means CISOs can write policies not just for when secrets may be accessed, but specifically how they may be used.

Contact Sales

If you’d like to know more about how SplitSecure can help your organization, or if you’d like to see our technical whitepaper to get a better idea of how it works, please contact our sales team.

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